Anxiety is common mental disorder, about 7-17% of the population are diagnosed with is this disorder globally whereas 14-25% patients with anxiety disorder are perinatal pupils. As the World Wide Web got rapid growth in healthcare sector, evolution coming in information delivery from paper based to software-based systems. Beside healthcare information the web provide support, anonymity and manage health care sector. According to a study by Duggan and Fox, adults utilize the internet, and 72 percent of them visit websites for health-related information.

User satisfaction is directly correlated with the website’s quality. Now days, a large number of people can reach internet for healthcare information within seconds. Usability issues of healthcare websites are important to be discussed because more and more people are likely to use healthcare websites in order to get at effective information in an easy way which is still an issue. A group of procedures known as usability evaluation methods can be employed to get rid of potential roadblocks that users may have when utilizing an interface. Usability 103 Saad M, Mateen A, Saeedullah, Adnan R, Javed M • Usability Evaluation of Mental Health Websites advice is defined as “achieving the goal in a certain situation by the user to fulfill the goals in an effective and efficient manner” (ISO9241-11, 1998). Though there are numerous factors to consider, these five—efficiency, learnability, memorability, error prevention, and user satisfaction—are viewed as being of utmost importance. Usability is a crucial element in the design process because the objective is to solve user concerns with the products.

Designers ignore proven usability evaluation methods that are proven through testing used for enhancing the efficiency and interaction of a system. Heuristic evolution is carried out by experts in human factor evaluation. The evaluation team’s task is to explain their findings, identify any widespread or serious issues, and offer a recommendation or solution. The heuristic evaluations are typically conducted using the ten usability heuristics that Nielsen provided in (1995, 2001) and that are necessary for a decent interface. Usability testing is one of the most popular methods for evaluating usability. For usability testing, participants are chosen from the target market to carry out a predetermined task on the system or product. For the purpose of identifying any usability issues, the performance of the recruited participants is evaluated using a variety of techniques, including video recording, direct observation, questionnaires, and the think aloud method, etc.

This is a fact that very little research is performed on healthcare website’s usability in the recent years. The purpose of this paper is to pinpoint usability issues with two websites for mental health, mentalhelp and goodtherapy. Quantitative research is conducted using a questionnaire developed utilizing Nielsen’s 10 usability guidelines. The Participants were given a consent form, which they must sign.

This is a fact that very little research is performed on healthcare website’s usability in the recent years. The purpose of this paper is to pinpoint usability issues with two websites for mental health, mentalhelp and goodtherapy. Quantitative research is conducted using a questionnaire developed utilizing Nielsen’s 10 usability guidelines. The Participants were given a consent form, which they must sign.

International Journal of Emergency Mental Health and Human Resilience, is a multidisciplinary quarterly designed to be the premier international forum and authority for the discussion of all aspects of emergency mental health.

Authors can submit their manuscript as an email attachment to: mentalhealth@emedscholar.com

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Journal Coordinator

International Journal of Emergency Mental Health and Human Resilience